Refund policy

Our Return Policy

We are sure that you will love your purchase from us, but if for any reason you are not content with your selection, you can exchange it for another item or return it for a refund.


The below return policy does not include items labeled as Special Order

No Hassle Returns

  • The customer has a 10 calendar day inspection period to qualify for a return or refund. Starting time for the inspection period will be determined by the signature on the carrier records upon package delivery.
  • In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number. To request an RMA number, please contact Steve Fishman Gallery by phone or email. Issuance of an RMA number does not guarantee final disposition and all returns are subject to inspection.Purchases returned without an authorized RMA number issued by Steve Fishman Gallery will not be processed. All arrangements for return shipping and shipping costs will be at owners expense. Return shipping will only be processed once Steve Fishman Gallery receives a pre-paid shipping label from client. Steve Fishman Gallery will not be responsible for shipping costs, label generation, Insurance or any other shipping liability.
  • All return packages must have Return Merchandise Authorization number prominently displayed on box. The RMA number must be clearly written on the shipping label as the reference number to prevent refusal.
  • We suggest that you send your item(s) via insured, traceable means, such as UPS, FedEx, or USPS. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages. We will have zero liability for any items while in transit or in the possession of any common carrier, courier service, customs authority or other postal or delivery service. You must not send any items unless you have insured the items against loss or damage for full replacement value.
  • Retain your tracking number and e-mail it to Steve Fishman Gallery so that we can check on the progress of your return. If the tracking number is not traceable on shipping company website within 10 days of receiving item, it will be considered "not a valid return" and will result in refusal of the returned merchandise.
  • All returned or exchanged items must be in their original as sold condition. Returned or exchanged items must be inclusive of all packaging, documents, instruments, links, straps, buckles, tags, protective stickers, boxes and warranties as shipped by Steve Fishman Gallery. Items must be returned without blemishes, dings, scratches or any indication that the item has been worn or sized in any manner. Once an item has been used or worn it is no longer returnable. Any signs of wear or removal of original parts will result in denial of return or partial refund.


Refunds

  • All purchases made with a credit card are subject to a 4% restocking fee.
  • If you decide to return an item that was part of a free shipping promotion, our initial shipping costs will be deducted from the refund. All returns are less shipping costs (50.00 for domestic shipping) and applicable International shipping charge.
  • All purchases processed as charges and verified will not be eligible to be voided or cancelled and as such will be treated as a refund only.
  • Not eligible for refund:
    • Items not in original condition.
    • Any item not accompanied by a Return Merchandise Authorization Number issued by Steve Fishman Gallery.
    • Any item not accompanied with original material sold with, such as (boxes, papers, warranty, appraisal).
    • Shipping charges.

Special Order Refund Policy

  • All items labeled as Special Order must be returned in the exact condition as shipped. Because these are items specially ordered from our supplier to fulfill the order, they are subject to a minimum 10% restocking fee.